ITIKA answers your business calls day and night, in multiple languages. It books appointments, answers questions and calls new leads back in under a minute. When a customer needs a human, your team is one warm transfer away.
No more missed calls. More appointments booked. New leads called back in under a minute. Lower call-handling costs. Here's how ITIKA does it for your business.
When your team is busy or away, the call doesn't go to voicemail. It goes to an AI agent that knows your business.
Your customers call when it suits them. Capture those leads at 9 PM, while your competitors' phones ring out.
Leads go cold in minutes. When someone fills in your form or clicks your ad, ITIKA calls them while they're still interested.
ITIKA has a natural conversation, understands what the caller needs, and books straight into your calendar or system.
Your contact list is full of people who were once interested. ITIKA calls them with something new.
Polite, well-timed reminder calls for premiums, loans, fees and invoices. No awkward calls for your staff.
We set it up with you, then ITIKA answers every call your business gets.
Get a new business number from us, or forward your existing line. Calls on MTN, Airtel and every other network reach ITIKA.
Add your FAQs, knowledge base and policies, choose its name, voice and greeting, and connect your calendar or systems. It speaks for your business from the first call.
Your staff answer from a browser. The AI takes the overflow, after-hours calls and follow-ups, and transfers to a person whenever it should.
The number on your signboard, receipts and website. Any network, any time, day or night.
In your business's name and voice, in English, Luganda or Swahili. Many calls at once, so nobody waits in a queue.
Answers from your FAQs and policies, looks things up in your systems, books appointments and takes orders.
It transfers to the right department and briefs them first, so the customer never repeats themselves. If nobody picks up, it takes a message.
Recorded, transcribed and summarized: what the customer wanted, the outcome and the next step.
Call-backs and reminders go out automatically, and your dashboard shows calls answered, bookings and transfers.
You decide who picks up, and when. Change it any time from your dashboard.
Calls ring in your team's ITIKA inbox with the caller's name and history. Callers hear ringback until someone accepts.
One switch and the AI voice agent answers every call: over lunch, while your team is on priority work, or when someone is away. Switch back just as fast.
If nobody accepts a ringing call in time, the AI answers it, so no caller is left waiting or hangs up and calls a competitor.
Outside your business hours, calls go straight to the AI without ringing anyone. It answers questions, takes bookings and leaves messages for your team.
If the AI can't fully resolve a call, it transfers the caller to the right department and briefs your colleague first, so the customer never repeats themselves.
Everything your team needs to handle calls, and everything you need to see what happens on them.
Natural, fast conversations that answer questions, book, qualify and follow up, in your business's name and voice.
Your team takes and makes calls from any browser. Inbox by customer, notes, call history. No desk phones or PBX.
When the call is escalated, the AI briefs the right department before connecting the caller, so nobody repeats themselves. If no one answers, it takes a message.
Every call recorded and summarized: what the customer wanted, the outcome, the next step and the lead score.
Calls answered and recovered, appointments booked, transfers, languages and networks: the numbers your business runs on.
Connects to your CRM, calendar, booking, hospital, banking or e-commerce systems, so the AI can look things up and get things done.
For the businesses and organisations across Africa whose customers pick up the phone. ITIKA answers every call, so your team can get on with the work people are calling about.
Callers choose their language once and ITIKA remembers it. It follows Kampala's mix of Luganda and English naturally, so customers just talk.
Choose from 30 natural voices, female and male. More African languages are coming.
Move the sliders to match your business.
ITIKA's AI voice agent answers every call the moment it rings: at night, at weekends and when every line is busy. It helps the caller there and then, and brings in your team when a person is needed. No call goes unanswered, so no customer goes to a competitor.
| Traditional call center | Voicemail / unanswered | ITIKA, AI-powered | |
|---|---|---|---|
| Missed calls | Whenever staff are busy, on break or off shift | Most callers hang up and try a competitor | None: the AI answers every call |
| Hours | Office hours, more staff for more | Never answered | 24/7, every call |
| Busy times | Callers wait or hang up | Lost | Answers many calls at once |
| Setup | Desk phones, PBX, months | None | Days, from a browser |
| Follow-up on new leads | Hours to days | Never | Under 60 seconds |
| Knowing what happened | Manual notes, if any | Nothing | Every call recorded and summarized |
| Languages | Depends who's on shift | n/a | English, Luganda, Swahili |
A monthly plan plus call minutes. Start with a pilot; we confirm pricing on a call.
The agent introduces itself as your virtual assistant, with the name you choose. Most callers just get on with what they called for, and anyone who asks for a person is transferred or gets a callback.
Yes. Forward your existing number to ITIKA, or get a new business number from us. Calls from every mobile network reach ITIKA.
It transfers the caller to the right person or department, briefing them first, or takes a detailed message for a callback. You decide when it hands over.
No. Your staff answer and make calls from a web browser on a laptop, with a headset. No desk phones, PBX or servers.
Yes. ITIKA connects to your CRM, calendar, booking, hospital or banking systems, so it can check an order, book an appointment or read out a repayment schedule, securely.
English, Luganda and Swahili today, including callers who mix English and Luganda. More African languages are on the way.
Calls and data stay private to your business, with access you control. We work under Uganda's Data Protection and Privacy Act, sign data-processing agreements, and include a recording notice in your greeting.
Usually days. We set up your number and agent with you, test it together, and run a short pilot before you announce it.
See ITIKA answer calls for your business. Book a 20-minute demo.